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Returns & Refunds

If your are unsatisfied with an item that you have purchased, you may return the item for an exchange or refund within 30 days of the delivered date of your purchase -unless otherwise noted during a sale period or unless item is marked final sale.

Please contact customer service orders@crexans.com for a return. We will issue the next steps you must follow for exchange or refund.

Products must be returned in a like new conditions and with tags attached. Apparel items must have their tags, not be worn, washed or otherwise used.

RETURN PROCESS FORM SPAIN (domestic orders):

    1. Send us an email at orders@crexans.com with “Order Return Nº XXXX” and let us know if you want a change of size or product or if you want a refund.
    2. In 24-48h Nacex will pick up the item and if you have choosen the exchange option will give you the new one.
    3. If you have choosen the refund option, once we receive your purchase back, we’ll proceed with refund.

Please allow up to 10 days for returns to be processed. Return will be applied to method of original purchase.

RETURN PROCESS FORM INTERNATIONAL ORDERS:

    1. Send us an email at orders@crexans.com with “Order Return Nº XXXX” and let us know if you want a change of size or product or if you want a refund.
    2. Drop off our box with the RMA number at any DHL office.
    3. Once we receive your purchase back, we’ll proceed with the exchange or refund.

Please allow up to 10 days for returns to be processed. Return will be applied to method of original purchase.

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