We understand our guests may have questions about their experience with Crexans as we navigate the COVID-19 coronavirus pandemic. We will keep this section on our website updated frequently with the latest developments. If you have a question that isn’t answered below, please contact us here.

What safety measures are in place to protect Crexans employees and guests?

To protect the well-being of our people and our guests, we are taking extra measures to prevent the spread of COVID-19 in our stores around the world. These include:

• Maintaining a social distance, in line with local guidelines
• Increased hygiene practices for employees and cleaning protocols for warehouse

We are grateful to all of our guests for doing their part to keep our community safe.

When will community classes, outdoor workouts and events be available again?

We are deeply committed to the well-being of our people and our communities. As we continue to monitor COVID-19 and the quickly changing landscape, community classes, outdoor workouts and events are suspended until further notice. 

Can I still shop online?

You sure can. Check our website for weekly product drops and our usual free standard shipping for domestic orders over 75€.

Will my order be delayed?

Please allow up to 1-2 business days for your order to dispatch and an additional 1-2 business days for shipping and allow 10 business days for returns to be processed once they arrive at our warehouse.

If you’ve already submitted an inquiry to our Customer Service to find out more information, sit tight—our team will get back to you with an update as soon as possible. 

We appreciate your patience during this time, as we continue to support and prioritize the wellbeing and safety of our team.

Is there any risk to shopping online?

We’re following guidance issued by health authorities in regard to our people and business. The WHO has confirmed it is safe to receive packages from anywhere in the world, including an area where a coronavirus outbreak has been identified. See more info from the WHO here.

I cannot access my delivery point, can I cancel my order?

If your order was placed less than 1 hour ago, please contact our Customer Service here. If your order was placed over 1 hour ago or has been dispatched and is in transit, we are unable to process the cancellation. The order will be returned to sender after two failed delivery attempts and your full order value will be refunded to your original method of payment. Please keep an eye on your tracking to follow the progress of your parcel. Please allow 10 days once the order has been returned to us for the money to show in your account.

I cannot access my delivery point, can I change my address?

Nacex/DHL are unable to update the delivery unless there has already been a failed delivery attempt. Nacex/DHL address updates will only work when the shipping address is incorrect, incomplete or the guest is not available to receive it. Please contact our Customer Service here. 

Can I still return my online order?

Yes. For online orders, our returns service is running as normal. 

My question hasn’t been answered, who can I contact?

Above all, we are here to support you. If we haven’t answered your question above please get in touch with our Customer Service here. 

Be kind, move your bodies, and let’s take care of each other.